Résumé:
Total quality management is one of the most important of these systems whose
application leads to achieving effectiveness in university education in Algeria, because the
strategic commitment to the principles of total quality management contributes to
improving the system's opportunity to adapt positively to the challenges of the new global
climate.
The aim of the research was to identify total quality management in higher education
institutions between reality and expectations as we took Abdul Hamid Ibn Badis University
as a study sample, where we discussed in this research the theoretical approaches to the
concepts of the study, its importance and requirements for its application in institutions of
higher education. He concluded the research paper to provide some recommendations
that explain to higher education institutions the importance of applying TQM in them
