Developing Intercultural Communication Skills in Virtual Communities: The Case of Language and Communication Master EFL Students at Abdelhamid Ibn Badis University

Abstract

This study investigates a curricular innovation using Virtual Exchange (VE) as an experiential, educational approach for internationalisation at home, aimed at providing English Language and Communication learners at Mostaganem University with international, intercultural online exchange experiences. The research involved 26 students (15 Algerian and 11 Turkish), using an explanatory sequential mixed methods design. Quantitative data were gathered through pre- and post-exchange surveys, while qualitative data were collected via project-based activities on Moodle and Padlet, online facilitated dialogues on Zoom, and E-portfolios, which allowed a thorough analysis and triangulation of the data by addressing key research questions and evaluating the initiative’s effectiveness. Findings indicate that the “Intercultural Digital Community Building” (IDCB) VE successfully enhanced participants' skills in digital technology, language, communication, and teamwork, while fostering intercultural exchange. However, implementation challenges arose due to complex legal and policy contexts, compounded by the COVID-19 pandemic, highlighting the need for institutional support and clear resource distribution. The study underscores the potential of VE as a tool for international and intercultural engagement from home and calls for scalable frameworks to enhance its reach and impact in higher education settings.