Résumé:
Total quality management (TQM) is considered a very important factor for the long-term success
of an organization. TQM implementation has been an important aspect for improving
organisational efficiency. The links between TQM and performance have been investigated by
numerous scholars. While examining the relationship between TQM and performance scholars
have used different performance types such as financial, innovative, operational and quality
performance. Recent research on total quality management has examined the relationships
between the Total quality management and organizational performance. TQM focuses on
continuous process improvement within organizations to provide superior customer value and
meet customer needs. TQM a popular guideline for organizational management is adopted for
developing strategic infomaps and infocharts for an information organization.
