Interactions et usage de la langue française dans le secteur bancaire Cas d’étude : la CNEP-Banque de la ville de Sidi Bel Abbés Approche sociolinguistique et interactionnelle

Abstract

This work is a conversational analysis of verbal interactions between tellers and customers in the CNEP-Bank in the city of Sidi Bel Abbes. This study is based on an oral corpus of about an hour sound recording or two hours came interactions recorded in the two departments of the CNEP-Bank: the service credit and savings services. The transcript of the latter is the spelling system. It is more precisely an analysis of longitudinal and transverse structures that organize the exchange of questions and answers in order to identify the types of relationships (power relations) between their two interactants them This research is concerned, also, the language practices of inter-actants and their language choices. In effect, a part of this work focuses on the analysis of the various uses of the French language at the CNEP-Bank. Thus, the study of a phenomenon governing the production of oral tellers and customers is: code switching.