Exploring the Significance of Integrating ESP and ICC Training Programs in Multinational Companies: A Case Study of Tayal Company

Abstract

In today's interconnected world, multinational companies are exposed to diverse cultures and languages, thus contributing to shaping a dynamic and vibrant global landscape. There is a gap in integrating linguistic and cultural training that lead to ineffective communication within these organization, .and this can lead to costly misunderstandings and hinder organizational productivity and progress. So this research investigates the critical role of integrating intercultural communicative competence (ICC) and English for Special Purposes (ESP) training programs in multinational companies to improve communication between expatriates and locals and help them increase productivity. To this end, we opted for a mixed-methods approach including a questionnaire for students and employees, observation and interviews with employees of multinational companies to analyse the students' and employees' views on the integration of English and intercultural communication competence at TAYAL Company, a leading multicultural textile company based in Algeria. The total number of participants were 50 students from Algeria and France and employees (expatriates and locals) of multinational companies. Research has shown how current communication practices affect productivity, identifies opportunities for improvement, and develops valuable recommendations for integrating ESP and intercultural communication skills training programs in multinational organizations. The recommendations of this research can serve as a practical strategy to promote successful communication in multinational contexts, thus creating a more productive and collaborative work environment.