تسيير طوابير الانتظار أداة للتقليل من التكاليف - ميناء مستغانم -

Abstract

If any institution, including ports, wants to achieve its pre-planned objectives, it must adopt quantitative tools and methods for administrative decision-making, including cost control; The information system and logistics thought also contribute significantly to achieving the best performance of ports and administrative decision-making by applying the characteristics of port queue theory due to the importance of time in reducing costs and improving service performance, and thus customer satisfaction and wearing them to request the service instead of refraining from it. Key