Résumé:
The current study aims at investigating the needs of the learners in tourism sector (case of travel agency). The main problematic of this work is how English language is considered in the private schools especially in tourism institutions. It implies that there are many causes behind this problematic. For example, the lack of ESP teachers at these institutions (the Chamber of Economic and Commerce of Oran). This research requires gathering data from specific documents in order to arrive with complete analyses of the importance of English for tourism. The required data was gathered by the classroom observation, teacher’ questionnaire and students’ questionnaire which are administrated to the first year superior technician’s certificate in travel agency learners at the chamber of economic and commerce in Oran during the academic year 2018-2019. There were sufficient findings about the neglect of the needs in teaching English module. The hypothesis adopted in this research confirms that teacher in this institution consider a general English language teacher without any training in the field of ESP. The focus of this work is to demonstrate that both of the institution and teacher ignore the needs of their learners, which is the major element in ESP teaching. As a suggestion, Students’ needs should be fully analysed before starting the teaching process
