تطبيق الجودة في المؤسسات الإستشفائية ودورها في تحسين الخدمات الصحية

Abstract

The study aimed to search for an effective strategy to manage the quality of health services in hospitals to improve these services and improve the performance of workers in the health sector, with a focus on the most important obstacles to the application of quality management in health institutions, and to identify the reality of health services in Algerian hospitals in particular, and the type and quality of services that It is offered to the beneficiaries, because the more quality is available to them, the more this leads to their satisfaction and their feeling of comfort and safety Our goal in this research is to highlight the importance of the quality of services in health institutions in Algeria, and the need to adhere to ideal ways and methods in applying the quality of services in order to advance the health sector and keep pace with global development, and reduce the problems that health staff complain about from the medical staff, paramedical staff, administrators and customers (patients), as the implementation of the quality of health services has become a basic requirement that the management of hospitals in all countries is keen on