أثر إدارة الجود الشاملة على تنافسية المؤسسة الإقتصادية

Abstract

This study aims to know the impact of total quality management on the competitiveness of the economic institution,and theextent to which GMC Corporation applies theconcept of total quality management, and to study the relationship between TQM and competitiveness. To achieve the objectives of this study, a questionnaire was submitted to the head of the quality management department in the corporation. This was for the purpose of answering the questions of the study and testingits hypotheses.Thestudyconcluded that GMC Corporation is generally concerned with the dimensions of total quality management, where the highest level ofapplication wasassociated with the support and commitment of the senior management, followed by the focus on the customer,and then the concept of continuous improvement of operations.The study also showed the presence of A strong significant correlation between all dimensions of total quality management, and indicators of competitiveness. The study recommends increasing focus on applyingall dimensions of total quality, payingattention to strategic studies related to markets, and economicvariables,and continuouslyidentifyingcompetitors' situations.