أثر جودة الخدمات المصرفية على رضا الزبائن
| dc.contributor.author | دندن, نسرين | |
| dc.date.accessioned | 2022-10-26T08:55:33Z | |
| dc.date.available | 2022-10-26T08:55:33Z | |
| dc.date.issued | 2022 | |
| dc.description.abstract | This study aimed to try to find out the effect of the dimensions of service quality on customersatisfaction in External bank in Mostaganem . Using structural equations modeling software (the Smart PLS 3), the study found a high level of satisfaction towards the dimensions of banking service quality represented in (Tangibility, Reliability, Responsiveness, Emotion and Security) approved by the bank | en_US |
| dc.identifier.uri | http://e-biblio.univ-mosta.dz/handle/123456789/22175 | |
| dc.language.iso | other | en_US |
| dc.subject | dimensions of service quality, customer satisfaction. | en_US |
| dc.title | أثر جودة الخدمات المصرفية على رضا الزبائن | en_US |
| dc.title.alternative | BEA دراسة حالة البنك الجزائري الخارجي | en_US |
| dc.type | Other | en_US |